Rubbish Clearance Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Knightsbridge provides waste collection, rubbish removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, organisation or other party requesting or receiving the services.

We, us, our means Rubbish Clearance Knightsbridge, the service provider.

Services means any rubbish clearance, waste collection, loading, transport, disposal, recycling, or related services provided by us to the Client.

Waste means any materials, items, goods, refuse or rubbish to be removed or collected as part of the Services, excluding any prohibited or hazardous materials specified by law or by us.

2. Scope of Services

We provide waste collection and rubbish clearance services for domestic, commercial and other premises. This may include the removal of household waste, office waste, bulky items, garden waste and general non-hazardous refuse, subject to UK waste regulations and our operational capabilities.

The precise scope of the Services, including the type and amount of Waste to be collected, the location, and any access requirements, will be confirmed during the booking process based on information provided by the Client.

We reserve the right to refuse or discontinue any Service where the Waste or the circumstances of collection present a health and safety risk, are unlawful, or fall outside our standard operations or licensing permissions.

3. Booking Process

3.1 Booking Request

Clients may request a booking by telephone, email or online enquiry. At the time of enquiry you must provide accurate and complete information about:

the collection address and access details, including any parking restrictions or limitations;

the nature, approximate volume and weight of the Waste;

any special handling requirements or potential hazards; and

preferred date and time window for the Service.

3.2 Service Confirmation

A booking is not considered confirmed until we have accepted the request and provided a confirmation, which may be by email, text or verbal confirmation over the phone. We may provide an estimated time of arrival, which is not guaranteed and may vary due to traffic, operational or safety considerations.

3.3 Quotations and Estimates

Any quotation or estimate provided before we attend the site is based on the information supplied by the Client and is subject to change if the actual Waste or access conditions differ from what was described. If, upon arrival, the volume, type, weight or difficulty of removal exceeds what was initially indicated, we may adjust the price accordingly and will notify you before proceeding.

4. Access and Client Responsibilities

The Client is responsible for ensuring safe and reasonable access to the collection location at the agreed time. This includes providing accurate address details, arranging necessary entry permissions and ensuring that any gates, lifts or security arrangements are managed so that our team can carry out the work without undue delay.

The Client must ensure that the Waste to be removed is clearly separated from items that are to be retained and that no items of value intended to be kept are mixed with the Waste. We accept no liability for items taken away in error where they were not clearly identified or separated from the Waste.

The Client is responsible for obtaining and paying for any parking permits, dispensations or authorisations necessary to allow our vehicles to park and load safely. Any parking fines or penalties arising from inadequate arrangements caused by the Client may be charged to the Client.

5. Pricing and Payment Terms

5.1 Pricing

Our pricing structure may be based on one or more of the following: volume of Waste, weight, type of materials, labour time, and access conditions. Additional charges may apply for difficult access, excessive loading times, heavy items, or materials requiring special handling under waste regulations.

All prices are quoted in pounds sterling and may be subject to applicable taxes. Where taxes such as VAT apply, they will be added at the prevailing rate.

5.2 Payment

Unless otherwise agreed in writing, payment is due on completion of the Service and before our team leaves the site. We accept common payment methods such as cash, card or bank transfer, subject to availability.

For commercial Clients with approved accounts, payment terms will be specified on the invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.

5.3 Late Payment

We reserve the right to charge interest and recovery costs on overdue amounts in line with applicable UK legislation governing late payment of commercial debts. We may also suspend further Services to the Client until outstanding balances are settled in full.

6. Cancellations, Rescheduling and Delays

6.1 Client Cancellations

The Client may cancel or reschedule a booking by giving us reasonable notice. Where a cancellation is made less than 24 hours before the agreed Service time, we may charge a cancellation fee to cover costs incurred.

If our team attends the site at the agreed time and is unable to carry out the Service due to reasons within the Client's control, including lack of access, incorrect address details or Waste not being available, we may charge a call-out fee or a proportion of the quoted price.

6.2 Our Right to Cancel or Reschedule

We may cancel or reschedule a booking if we are unable to perform the Service due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness, accidents or changes in legal or regulatory requirements. We will notify the Client as soon as reasonably practicable and offer an alternative appointment where possible.

We may also cancel the Service at the site if the Waste or access conditions differ significantly from what was described, if there are health and safety concerns, or if the Client requests removal of prohibited items. In such cases, we may charge for any reasonable costs already incurred.

7. Waste Types, Prohibited Items and Compliance

7.1 Acceptable Waste

We collect most types of non-hazardous household and commercial Waste, including general rubbish, furniture, appliances, packaging, garden waste and miscellaneous items, subject to our operational limits and vehicle capacity.

7.2 Prohibited or Restricted Items

Certain items cannot be collected, or can only be collected subject to special arrangements, because of legal, environmental or health and safety restrictions. These may include but are not limited to:

asbestos or materials containing asbestos;

clinical, medical or biological waste;

chemicals, solvents, paint, oil, fuel or hazardous liquids;

gas bottles, pressurised containers or explosives;

plasterboard where separate handling is required; and

any other items prohibited by UK waste legislation or by our licences.

The Client is responsible for informing us in advance of any potentially hazardous or restricted materials. We reserve the right to refuse the collection of any item that we reasonably consider unsafe, unlawful or inappropriate for our Services.

7.3 Waste Licensing and Duty of Care

We operate under the relevant UK waste carrier and disposal regulations and will transport and dispose of Waste only at authorised facilities. We act as a carrier of Waste on behalf of the Client and retain documentation required by law.

The Client remains responsible for ensuring that the description of the Waste provided is accurate and that no prohibited items are concealed among the Waste. If we incur additional costs or liabilities because of incorrect information or prohibited materials, we may recover such costs from the Client.

8. Liability and Limitations

8.1 Our Duty of Care

We will carry out the Services with reasonable skill and care, taking appropriate steps to minimise damage and disruption at the collection site. However, certain risks are inherent in rubbish clearance work, particularly where access is restricted or where items are large, awkward or fragile.

8.2 Damage to Property

We will not be liable for any pre-existing damage or for damage arising from inherent defects, weakness or poor condition of the premises, fixtures, fittings or items being removed. If we are required to manoeuvre items through tight spaces, over uneven ground or in other challenging conditions at the Client's request, the Client accepts that a higher risk of accidental damage may exist.

Any alleged damage must be reported to us in writing as soon as reasonably practicable and no later than 48 hours after completion of the Service. We may request evidence and the opportunity to inspect the alleged damage before any decision is made.

8.3 Exclusion of Indirect Loss

To the extent permitted by law, we shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of goodwill, arising out of or in connection with the Services or these Terms and Conditions.

8.4 Limitation of Liability

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be limited or excluded under applicable law.

Subject to the above, our total liability to the Client for any claim arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific Service from which the claim arises.

9. Insurance

We maintain appropriate insurance cover in relation to our rubbish clearance operations, including public liability insurance, subject to the policy terms and conditions and applicable exclusions. Details of our insurance can be provided upon reasonable request.

10. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, providing full details of your concerns. We will investigate the matter and endeavour to respond within a reasonable timeframe.

We aim to resolve complaints amicably and fairly. If a dispute cannot be resolved between us and the Client through informal discussions, either party may consider other avenues of redress available under UK law.

11. Data Protection and Privacy

We collect and process personal information necessary to manage bookings, provide Services, issue invoices and communicate with Clients. We handle such information in accordance with applicable UK data protection legislation.

We will not sell personal data to third parties. We may share limited information with trusted partners or service providers where necessary to perform the Services, comply with legal obligations, or protect our legitimate interests.

12. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements or industry practices. The version in force at the time of booking will apply to that particular Service.

An up-to-date copy of these Terms and Conditions will be available on request. Continued use of our Services after any changes have been communicated constitutes acceptance of the revised terms.

13. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish clearance and waste collection services.

15. Entire Agreement

These Terms and Conditions, together with any written quotation, confirmation of booking or invoice provided by us, constitute the entire agreement between the Client and Rubbish Clearance Knightsbridge in relation to the Services. They supersede any prior understandings, representations or agreements, whether written or oral, relating to the subject matter.

By placing a booking or allowing our team to commence work, the Client confirms that they have read, understood and agreed to these Terms and Conditions.